Unfortunately, The Wave Don’t Stop is unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by The Wave Don’t Stop. For more in depth information, we would suggest contacting your local customs office.
Apologies you haven’t received part of your order. In some cases, especially during busy periods some orders may be sent out in multiple parts. Please be patient, we can assure you your entire order will arrive shortly. Please check your confirmation emails, if the item ordered is in your confirmation email it will arrive shortly.
The Wave Don’t Stop have got your back! We accept the following payment cards: Visa, Visa Debit and MasterCard. We also accept PayPal payments.
You can rest assured that shopping with The Wave Don’t Stop is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.
Once you’ve placed you order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox. When our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on the way!
Once you have placed an order you should receive a confirmation email shortly afterward. Your confirmation email may end up in your Junk/Spam folder, so please check this if you cannot find the email. If you have not received your order confirmation email please contact us.
Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receive orders directly and will have already started processing your order.
To make sure you receive your order as soon as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at firstname.lastname@example.org with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process.